In this article you will find information on our special shipping services.


Overview:




Selection in the order process


If you have chosen delivery by post during the order process (instead of collection at a pick.up station), you can select the additional express delivery or registered mail option a few steps later during the order process.


 


Delivery time

 

  • Registered mail option


No faster delivery is guaranteed! - Occasionally, the post office takes longer for items sent by registered mail than with normal postal delivery ...


  • UPS express delivery option


Generally, UPS does not deliver on Saturday, Sunday or public holidays; only on Mondays to Fridays. 


  • Within Germany: all-day delivery, usually one day after dispatch. 
  • Within the EU: delivery usually on the next working day (after dispatch of tolltickets), otherwise 2-4 working days. 




Parcel station / Packstation and receiving delivery


As express delivery by UPS as well as registered mail must be accepted in person, delivery to a parcel station is unfortunately not possible.


For both options, the delivery service requires a signature from the recipient or at least a personal delivery must be made. Please include this in the arrival time of your parcel. If no one can be reached on site, the parcel the delivery service will keep the parcel and occasionally collection from the UPS/postal office in question will not be possible until a few days later.


 


Refund of special services


In the case of a cancellation after dispatch of the order in question within 14 days, we will of course refund the usual shipping costs.



According to our general conditions of business, we do not refund special services such as express shipping or registered mail.


 


Shipment tracking

 

For both express delivery and registered mail, you will receive a tracking number with our dispatch confirmation.


You can check this on the following pages:



Registered mail: https://www.deutschepost.de/sendung/simpleQuery.html


UPS: https://www.ups.com/track?loc=de_DE&requester=ST/