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Knowledge base
Product Information
Toll Boxes
14
Order Process - Toll Box
Installation - Toll Box
Cancellation of an order - Toll Box
Box exchange
Battery Life
View all 14
Problems with Toll Box
3
"The Barriers Won't open - What do I do?"
"Why Will the Barriers not Open?"
"Is my toll box still/already active?"
Electronic Vignettes
9
Order Process
Order in Advance
Cancelling, Revocation and Amendments
No E-Mail Received /Download
How to use the e-Vignette
View all 9
Adhesive vignettes / Toll stickers
6
Order Process
Ordering in Advance
How to attach an adhesive Vignette
Requirements of adhesive vignettes
Broken Windscreen - replacement
View all 6
Emissions Sticker
7
Order not Possible - Emissions Sticker
"Where is the emissions sticker required?"
Necessary Documents for Ordering an Emissions Sticker
Upload Vehicle Registration Document
Order Process - Emissions Sticker
View all 7
Order
General Information
5
Right of Revocation
Fuel Card
"Was my Order Successful?"
"Where is the Shopping Cart?"
Order Process
Problems during the Order Process
6
Fuel Card
Step 2 of 7: Choosing a Vehicle
Order of an Emisssions Sticker not possible
Login not possible
"How Can I Order the Autopass?"
View all 6
Delivery and Dispatch
5
Special Delivery Options - UPS-Express - Registered Mail
Dispatch and Packaging Costs
Delivery Time
Date of Dispatch / Date of Shipment
General Information - Self-Collection at Pickup Station
Return Shipment
4
Return Address
Cancelling a Contract
Invoice after End of Contract
Return Shipment Confirmation
Rental Cars
1
What to Pay Attention to when Using a Toll Box with Rental Cars
Activation of Toll Box
1
"How do I activate my Toll Box?"
Holder / Mounting / Brackets
3
How to Order Holders
How to Remove Holders
Keep or Return the Holder
Pick-Up Stations
1
General Information on Self-Collection
"My Account" - Customer Account
"My Data"
6
General Information
Change of Address
Not Changeable Fields
Change E-Mail Address
Deleting a Customer Account
View all 6
Password
2
Change Password
Forgot Password - Request New Password
"Orders"
2
Change Billing Address
Dowload / Print out Control Section (e-vignette)
"Vehicle Management"
6
"What is the Vehicle Management?"
How to lodge a New License Plate
How to Delete a Vehicle
Unfamiliar Vehicle in Vehicle Management
How to Correctly Enter a License Plate Number
View all 6
"Toll Box Management"
2
How Long until I Can Use the Box after a Vehicle Change?
Change of License Plate / Vehicle
"Means of Payment"
3
Initial Lodgement of Means of Payment
How to Update a Means of Payment
Payment Options
"Invoices"
2
How to Download Invoices
Change billing address
Loss/Theft
1
I Lost my Toll Box - What do I do?
"Document Upload"
1
How to Upload the Vehicle Registration Document
How Do I Log into my Account?
1
How to Log in
Creating an Account
2
Business Account
How to Create an Account
Questions on Settlement / Accounting
Contracts and Explanation
8
Most important Information on Toll Box Prices
Age of Toll Box for Exchange
12 Months / 1 Contract Year
Detailed Information and Calculation of Long Term Prices
Detailed Information and Calculation of Short Term Prices
View all 8
Claim regarding Toll Transactions
7
Wrong Vehicle Category
Duplicate Transaction
Wrong Transaction
Mancato Pagamento - Ticket drawn in Italy
TLPC - France
View all 7
Payment of Invoices
3
Debit Failed
Payment Options
Update Means of Payment
Invoices
7
Missing Invoice despite Payment
Indicating VAT ID
Settlement / Billing Frequency
No Final Invoice / Final Account yet
Change Billing Address
View all 7
Country Specific Information
Scandinavia
2
Change of Vehicle / License Plate Number - Autopass
How to Order a New Autopass
Italy
4
Most Important Information on Italy
Milan with the Telepass
Parking and Ferries - Italy
Toll Charges - Italy
France
4
Toll Charges - France
Toll Box Categories - France
Environmental Zones - France
Parking with the Liber-t Box - France
Spain
1
Toll Charges - Spain
Others
6
Czech Republic
Romania
Slovenia
Serbia
Croatia
View all 6