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Knowledge base
Product Information
Toll Boxes
15
Order Process - Toll Box
Installation - Toll Box
Cancellation of an order - Toll Box
Box exchange
Battery Life
View all 15
Problems with Toll Box
3
"The Barriers Won't open - What do I do?"
"Why Will the Barriers not Open?"
"Is my toll box still/already active?"
Electronic Vignettes
17
Order Process
Order in Advance
Cancelling, Revocation and Amendments
No E-Mail Received /Download Voucher
How to use the e-Vignette
View all 17
Adhesive vignettes / Toll stickers
6
Order Process
Ordering in Advance
How to attach an adhesive Vignette
Requirements of adhesive vignettes
Broken Windscreen - replacement
View all 6
Digital Section Toll
8
What is the Digital Section Toll?
Control Section (Voucher) Digital route toll Austria not received
Changing the validity period for the Digital Section Toll
Change vehicle licence plate number for Digital Section Tolls
Cancelling Digital Section Toll
View all 8
Holders
2
Ordering Holders
Right of Revocation for Holders
Order
General Information
5
Right of Revocation
Fuel Card
"Was my Order Successful?"
"Where is the Shopping Cart?"
Order Process
Problems during the Order Process
3
Step: Assign vehicle / configure product
Registration not possible
Order Process aborts /breaks off
Delivery and Dispatch
4
Special Delivery Options - UPS-Express - Registered Mail
Dispatch and Packaging Costs
Delivery Time
General Information - Self-Collection at Pickup Station
Return Shipment
4
Return Address
Cancelling a Contract
Invoice after End of Contract
Return Shipment Confirmation
Rental Cars
1
What to Pay Attention to when Using a Toll Box with Rental Cars
Activation of Toll Box
1
"How do I activate my Toll Box?"
Holder / Mounting / Brackets
3
How to Order Holders
How to Remove Holders
Keep or Return the Holder
Pick-Up Stations
1
General Information on Self-Collection
"My Account" - Customer Account
"My Data"
5
General Information
Change of Address
Change E-Mail Address
Deleting a Customer Account
"Where Do I Find the Terms and Conditions?"
Password
2
Change Password
Forgot Password - Request New Password
"Orders"
2
Change Billing Address
Dowload / Print out Control Section (e-vignette)
"Vehicle Management"
6
"What is the Vehicle Management?"
How to lodge a New License Plate
How to Delete a Vehicle
Unfamiliar Vehicle in Vehicle Management
How to Correctly Enter a License Plate Number
View all 6
"Toll Box Management"
2
How Long until I Can Use the Box after a Vehicle Change?
Change of License Plate / Vehicle
"Means of Payment"
3
Initial Lodgement of Means of Payment
How to Update a Means of Payment
Payment Options
"Invoices"
2
How to Download Invoices
Change billing address
Loss/Theft
1
I Lost my Toll Box - What do I do?
How Do I Log into my Account?
1
How to Log in
Creating an Account
2
Business Account
How to Create an Account
Questions on Settlement / Accounting
Contracts and Explanation
10
Most important Information on old Toll Box Prices (non-Go/Tourpricelists)
Age of Toll Box for Exchange
12 Months / 1 Contract Year
Please refer to the price list below for the Tour tariff.
Detailed Information and Calculation of Go! Tariff
View all 10
Claim regarding Toll Transactions
7
Wrong Vehicle Category
Duplicate Transaction
Wrong Transaction
Mancato Pagamento - Ticket drawn in Italy
TLPC - France
View all 7
Payment of Invoices
3
Debit Failed
Payment Options
Update Means of Payment
Invoices
6
Missing Invoice despite Payment
Indicating VAT ID
Settlement / Billing Frequency
No Final Invoice / Final Account yet
Downloading Invoices
View all 6
Country Specific Information
Scandinavia
3
Change of Vehicle / License Plate Number - Autopass
How to Order a New Autopass
toll system information Scandinavia
Italy
5
Most Important Information on Italy
Milan with the Telepass
Parking and Ferries - Italy
Toll Charges - Italy
toll system information Italy
France
5
Toll Charges - France
Toll Box Categories - France
Environmental Zones - France
Parking with the Liber-t Box - France
toll system information France
Spain
2
Toll Charges - Spain
toll system information Spain
Others
6
Czech Republic
Romania
Slovenia
Serbia
Croatia
View all 6
Austria
8
Amount of the fine for missing vignette
Validity of the Digital Vignette
Difference between section tolls and vignettes
Digital Vignette Austria function
Utilisation of the Digital Vignette Austria
View all 8