Toll Boxes 14

• Order Process - Toll Box
• Installation - Toll Box
• Cancellation of an order - Toll Box
• Box exchange
• Battery Life

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Problems with Toll Box 3

• "The Barriers Won't open - What do I do?"
• "Why Will the Barriers not Open?"
• "Is my toll box still/already active?"

Electronic Vignettes 9

• Order Process
• Order in Advance
• Cancelling, Revocation and Amendments
• No E-Mail Received /Download
• How to use the e-Vignette

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Adhesive vignettes / Toll stickers 6

• Order Process
• Ordering in Advance
• How to attach an adhesive Vignette
• Requirements of adhesive vignettes
• Broken Windscreen - replacement

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Emissions Sticker 7

• Order not Possible - Emissions Sticker
• "Where is the emissions sticker required?"
• Necessary Documents for Ordering an Emissions Sticker
• Upload Vehicle Registration Document
• Order Process - Emissions Sticker

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General Information 5

• Right of Revocation
• Fuel Card
• "Was my Order Successful?"
• "Where is the Shopping Cart?"
• Order Process

Problems during the Order Process 6

• Fuel Card
• Step 2 of 7: Choosing a Vehicle
• Order of an Emisssions Sticker not possible
• Login not possible
• "How Can I Order the Autopass?"

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Delivery and Dispatch 5

• Special Delivery Options - UPS-Express - Registered Mail
• Dispatch and Packaging Costs
• Delivery Time
• Date of Dispatch / Date of Shipment
• General Information - Self-Collection at Pickup Station

Return Shipment 4

• Return Address
• Cancelling a Contract
• Invoice after End of Contract
• Return Shipment Confirmation

Rental Cars 1

• What to Pay Attention to when Using a Toll Box with Rental Cars

Activation of Toll Box 1

• "How do I activate my Toll Box?"

Holder / Mounting / Brackets 3

• How to Order Holders
• How to Remove Holders
• Keep or Return the Holder

Pick-Up Stations 1

• General Information on Self-Collection

"My Data" 6

• General Information
• Change of Address
• Not Changeable Fields
• Change E-Mail Address
• Deleting a Customer Account

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Password 2

• Change Password
• Forgot Password - Request New Password

"Orders" 2

• Change Billing Address
• Dowload / Print out Control Section (e-vignette)

"Vehicle Management" 6

• "What is the Vehicle Management?"
• How to lodge a New License Plate
• How to Delete a Vehicle
• Unfamiliar Vehicle in Vehicle Management
• How to Correctly Enter a License Plate Number

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"Toll Box Management" 2

• How Long until I Can Use the Box after a Vehicle Change?
• Change of License Plate / Vehicle

"Means of Payment" 3

• Initial Lodgement of Means of Payment
• How to Update a Means of Payment
• Payment Options

"Invoices" 2

• How to Download Invoices
• Change billing address

Loss/Theft 1

• I Lost my Toll Box - What do I do?

"Document Upload" 1

• How to Upload the Vehicle Registration Document

How Do I Log into my Account? 1

• How to Log in

Creating an Account 2

• Business Account
• How to Create an Account

Contracts and Explanation 8

• Most important Information on Toll Box Prices
• Age of Toll Box for Exchange
• 12 Months / 1 Contract Year
• Detailed Information and Calculation of Long Term Prices
• Detailed Information and Calculation of Short Term Prices

View all 8

Claim regarding Toll Transactions 7

• Wrong Vehicle Category
• Duplicate Transaction
• Wrong Transaction
• Mancato Pagamento - Ticket drawn in Italy
• TLPC - France

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Payment of Invoices 3

• Debit Failed
• Payment Options
• Update Means of Payment

Invoices 7

• Missing Invoice despite Payment
• Indicating VAT ID
• Settlement / Billing Frequency
• No Final Invoice / Final Account yet
• Change Billing Address

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Scandinavia 2

• Change of Vehicle / License Plate Number - Autopass
• How to Order a New Autopass

Italy 4

• Most Important Information on Italy
• Milan with the Telepass
• Parking and Ferries - Italy
• Toll Charges - Italy

France 4

• Toll Charges - France
• Toll Box Categories - France
• Environmental Zones - France
• Parking with the Liber-t Box - France

Spain 1

• Toll Charges - Spain

Others 6

• Czech Republic
• Romania
• Slovenia
• Serbia
• Croatia

View all 6