A toll device is generally ready for use immediately upon receipt. It is activated automatically during dispatch, so no further activation by the customer is required. There is no provision for subsequent ‘deactivation’ in the traditional sense.

A toll box is only blocked in certain exceptional cases. These include, in particular:

non-payment despite multiple reminders and attempts to contact the customer,

express requests from the customer to block the device, for example in the event of damage, loss or theft of the toll box.

If your toll box is displayed in your customer account under the ‘Toll Boxes’ section, it is still active and has not been blocked.

If automatic toll collection is still not working properly, there may be various reasons for this. You can find an overview of all possible causes of faults and problem-solving tips here.

Information on battery life can be found here.